Support
Contact Almavora
Email support@almavora.com for account, workout, purchase and privacy support. Almavora LLC operates the service. Include your app version, the time a problem occurred and a short description. Do not send passwords, full payment details, identity documents or detailed health information.
Workout recovery
If a workout is interrupted, reopen Almavora using the same account and check for a saved active session. Keep the app installed while a local completion waits to sync. Reconnect and check history before starting a duplicate workout. Report missing or duplicated training with the workout date and the screen’s error message, without sensitive assessment or health data.
Guardian and account eligibility
Unknown-age accounts must confirm eligibility. Athletes age 14–17 need their own assent and a verified parent or legal guardian relationship. Guardian invitations expire after 24 hours. Email verification and recorded approval are followed by relationship review before training access. Contact support to complete that review or withdraw approval. We do not ask for identity documents by ordinary email.
Purchases and restoration
Use the Apple Account that made the purchase, then choose Restore purchases in subscription settings. Restoration verifies an existing purchase and does not charge again. Manage or cancel renewal with the purchase provider. Contact support if verified access is missing; include a purchase reference rather than card details.
Deletion and privacy requests
Use the account deletion control and reauthenticate to record a request before account removal. A request receipt confirms receipt of the request, not completed removal. Keep the receipt and check the request status for confirmation of removal. Contact support for request status, access/correction/copy requests, waitlist removal or withdrawal of guardian approval. Subscription cancellation stays separate. Third-party AI chat is disabled in the current launch configuration.
Training and urgent concerns
Use a qualified coach for technique and supervision and a qualified health professional for pain, injury or medical clearance. Seek emergency help for urgent medical concerns. Report unsafe guidance, suspected account misuse or a privacy incident through support for escalation.
Contact email
support@almavora.comEmail delivery is being verified. For account deletion, use the authenticated deletion control in the app.