Privacy policy
Who we are
Almavora LLC operates the Almavora app, website and related account and training services. This policy is effective October 6, 2026. Contact support@almavora.com for privacy questions and requests.
Age and guardian approval
Almavora is offered in the United States to athletes age 14 and older. We ask about age and location before collecting an athlete profile or training information. The supplied birth date is sent to our server to determine eligibility. We retain an age band and, for a minor, the exact 18th birthday when adult eligibility can begin. Although the original birth-date field is not retained, a birth date can be inferred from that transition date. Athletes age 14–17 need separate parent or legal guardian approval, relationship verification and their own acceptance of athlete terms before training access. We retain the disclosure version, approval status, verification reference and timestamps. A purchase or coach code does not provide guardian approval. Unknown-age accounts must complete eligibility before new training use. The website waitlist accepts adults in the United States and does not collect contact details from minors.
Information you provide
Account information includes an email address, username and authentication records. Training information can include sports, goals, experience, equipment, schedules, exercise logs, sets, workout history, readiness and pain responses, assessments and progress. Optional supported recording and profile features can include photos, videos and audio you choose to upload. The waitlist collects an adult’s name and email and an optional phone number. A phone number is not consent to marketing texts. Payment providers supply purchase, subscription and refund records; Almavora does not collect full card numbers for hosted purchases.
How information is used
We use information to operate accounts, show training plans, preserve workout history, calculate progress, verify paid access where available, prevent abuse and respond to support or privacy requests. Limited technical information, such as request results, timing and security counters, helps operate and protect the service. We do not sell personal information or use it for targeted advertising. Automatic Firebase Analytics and Crashlytics collection are disabled in the current launch configuration.
Service providers and payments
Google Firebase and Google Cloud provide account authentication, databases, file storage, application hosting and server operations. Apple processes App Store purchases and supplies signed transaction information for verification. Stripe processes hosted web payments when checkout is available. Providers process information to deliver their services under their own terms and privacy policies. A coach code can associate a paid purchase with a coach and an accounting record; it gives the coach no automatic access to training, readiness, pain, assessment or other health information. The current launch configuration does not initiate coach payouts.
AI and optional sharing
Third-party AI chat is disabled in the current launch configuration. Training or minor information is not sent to an AI provider through that disabled feature. Enabling AI requires a separate provider disclosure and permission before transmission; guardian approval and a subscription do not substitute for that choice. Minor accounts remain private, with no public contact details. Public social and Film sharing are disabled. Information you deliberately export or share with another person may remain in that person’s copies, which Almavora cannot recall.
Retention and deletion
We retain account and training history while an account is active so the athlete can use the service and review progress. An authenticated deletion request is recorded before account removal and blocks new processing. A request receipt confirms that the request was received; it does not confirm that account, training or owned media data have been removed. Removal is complete only when the request status confirms it. Backup and provider copies require separate erasure checks; a recorded request does not mean those checks have completed. Minimal purchase, refund and referral records may remain separately where needed for legal obligations, disputes or reconciliation, without retaining training, health or chat bodies as accounting evidence. Ask us about a specific record or request status. Deleting an Almavora account does not cancel an Apple subscription.
Your choices and requests
Use Settings in the app to initiate account deletion after reauthentication. Contact support@almavora.com to request access, correction, a copy, deletion, withdrawal of guardian approval or an explanation of a request decision. We verify identity and authority before disclosing information or changing another person’s account. Do not send identity documents, passwords or detailed health information by ordinary email. Tell us if you wish to stop waitlist updates. We handle requests according to applicable law and explain necessary retention or limitations.
Security and policy changes
Authenticated access, server authorization and restricted data access help protect information. No service can guarantee absolute security. Report suspected account misuse or privacy incidents through support. Material changes to eligible use or guardian disclosures require relevant renewed approval; a new policy notice does not silently grant new sharing permissions. The current policy remains available at this address.